1. Returns & Exchange Product : Customers satisfaction is our first priority.
1.1 If you are not completely satisfied with your purchase for any reason, you can return it yourself within 7 days of receipt and we will be happy to refund the salon credit or exchange only, as long as arrive to us in a saleable condition, unused, in the original packaging and unopened box.
1.2 To return an item for a refund, please use a reputable delivery service.
1.3 No cash refund.
Returns & Exchange Services:
1.1 If you are not completely satisfied with your purchase for any reason, you can return it yourself within 7 days of receipt and we will be happy to refund the salon credit or exchange only,
1.2 No cash refund
2. Cancellation /Re Book Appointments:
2.1 We require our customers to give us 24 hours notice if they need to cancel an appointment for any reason.
2.2 In case of emergency please inform us we will re book your appointment.
2.3 if you cancel any appointment such as bridal or makeup, we will charge 15% of the agreed price on time of booking.
3. Missed Appointments:
3.1 We work with pre-booked appointments. In case you are not able to make it, let us know 24 hours before and we will book you again.
3.2 Any medical/emergency conditions, Please inform us.
3.3 In case of special appointments such as Makeup, we will have to deduct to 25% of the total amount. The artist or therapist specially booked for you, still needs to be paid.
4.1 For safety reasons, we request that our customers do not have children accompany them to an appointment unless They are scheduled for services. Children under the age of 15 must also be physically supervised at all times by an accompanying parent or guardian during their visit with us.
4.2 We cannot accept the role as guardian to children left within the waiting area.
5.1 After a guest refers 3 people to the salon , she is entitled to a complimentary hair cut or color.
5.2 Ask your referred friend to mention your name when they arrive for their appointment, and the credit will be instantly be applied to your account. 6.Deals / Offers.
6.1 Deals are non- refundable at all. still keep in touch with us.
6.2 Any specific conditions, or medical conditions . we may be able to return the money after deduction of 15% administration charges.
6.3 All offers / Deals vouchers are valid for a mentioned time period on voucher. Once voucher expired that cannot be refunded or redeemed.
7.1 For your convenience we accept cash and almost all major credit or debit card. On all payment by cards below £15, there will be an additional charge of 50 pence on each transaction.
7.2 All treatment payment must be paid in advance.
7.3 Accepting any credit/debit card can be rejected at any time without any proper notice, this can be due to transaction machine intermittent faults, security / privacy purposes or banking issue. For such issue, it is the sole responsibility of client to have alternative arrangement of payment.
7.4 Once the treatment started, no compensation or refund or exchange can be claimed.
7.5 The salon management or any employee/student/trainee not responsible for the outcome /result of the treatment or services given.
8. Late Arrivals:
8.1 If you are running late, try to let us know as soon as possible. However, if you show up the same day, you may have to wait a little but we will do our best to accommodate you.
8.2 In case your treatment is time is more than 45 min, please try not to be late. In such cases, we may ask you to re-book your appointment.
9.1 Email to email@example.com to book an appointment, on receipt of your appointment request we will send a reply email to notify you that we have been able to accept the appointment.
9.2 In the unlikely event that the appointment has become unavailable you will receive an appointment rejected email or phone call, you can either reschedule call us & we will reschedule for you. In the event that you do not receive an email please call us to verify your appointment.
10. Loss or Damage:
We regret we cannot be responsible for loss or damage of customer personal belonging / articles, including clothing, jewellery , mobiles, glasses or accessories.
11.1 We highly appreciate in receiving feedbacks by our important customer.
11.2 All claims, feedback or complaints must be sent within 03 working days (starting from the day of service/treatment). No application or letter will be accepted which was sent after 3 working days. Also it is the responsibility of the client to inform by phone or email if the post will reach after 3 days.
11.3 Complaint can be registered at firstname.lastname@example.org or by post 240 High Road, Chadwell Heath, Essex, RM6 6AP
12. Mobile Phones:
12.1 Customer can use mobile phone in reception / waiting area.
12.2 Our aim to provide relaxing and peaceful environment to you, please switch off or vibrate your mobile phone during treatment.
12.3 This policy about cellular phone usage applies to any device that makes or receives phone calls, leaves messages, sends text messages, surfs the Internet.
12.4 Employees / student or trainee must switched off mobile phone during working hours, Employees who violate this policy will be subject to disciplinary actions.
13. Food & Drinks:
All foods and drinks are prohibited in the premises.